Quality Training

Software Education Training Needs Assessment

What Is the Software Education Training Needs Assessment Service?
The Software Education Training Needs Assessment (TNA) is a con- sultancy engagement that uses a systematic approach to identify the software education needs that can best meet your organizational ob- jectives. A Software Education TNA helps identify gaps between the current and required knowledge levels in the organization and recom- mends content as a foundation for an effective training plan that aligns with the organizational business goals.

The duration of the process can range from hours to multiple days, depending on the organization’s software education goals and the complexity of the environment.
While each plan is customized to the organization, the process usually includes these steps:
■ Identifying key organizational objectives
■ Identifying organizational priorities
■ Setting performance goals
■ Identifying possible obstacles and mitigation
■ Structuring enablement methods
■ Identifying skill gaps
■ Identifying relevant content required
■ Developing customer enablement program plan

Training Needs Assessment Benefits-

The Software Education TNA gives organizations the ability to plan and budget with confidence for a successful software education experi- ence. Benefits include:
■ Gives organizations the ability to incorporate training into their strategic plans to increase probability of business success
■ Identifies where training can be assigned to most align with the business objectives
■ Makes budgeting for training predictable and easier to include in annual planning
■ Increases employee satisfaction and confidence that they have the skills to succeed
■ Reduces project risk by promoting competency training for the right people, at the right time

Training Needs Assessment Deliverables-

Outcomes of the Software Education TNA will vary based on the cus- tomization of the process, however typical deliverables at process completion include:
■ A realistic view of the maturity and skills levels of the organization
■ A gap resolution plan that is personal, relevant, and value-focused
■ An understanding of the skills vs. best practice principles aligned to professional bodies such as COBIT 5, ITIL®, and TOGAF®, and as relevant to the organization
■ A plan to bridge individual roles and current skills to required roles and skills
■ Recommendations that assist the organization in determining the required training budget
■ Recommendations on the learning styles and methods appropriate for affected staff

Recommended training is identified at the individual, team, and organi- zational level. The Software Education TNA helps in keeping your train- ing budget predicable and aligned with your business goals.
Identify the organizational objectives
Identify the skill sets needed to meet the organizational objectives
Assess the skill gaps at the organizational, team, and individual levels
Identify available enablement to meet the gap

1. Service process overview
Develop an ad-hoc customer enablement program

2. Training Units Make It Easy

Micro Focus Software Education Training Units are a flexible and simple way to purchase software training. With the Software Education TNA process, you can calculate the Training Units needed, easily. Training units are not tied to a specific class or service; so if your plans should change, the Training Units can be assigned to other areas. Training Units provide you the flexibility to purchase software education training when it is most convenient for you with the ability to select specific training later.
Make the Most of Your Software Investment
When embarking upon a change of technology, best practice, or pro- cesses, the outcome depends heavily upon the understanding of the current state, the desired state, how to get there and the benefits for each of the stakeholders, including the suppliers. Therefore, a com- prehensive approach is required, to effectively enable each person to understand the changes they will need to adopt and how the solution will be used and adopted within the organization.
From the initial phases of delivery, through to the introduction into the steady state of business as usual, there is a need for consistent commu- nication and enablement, both formally and informally. People learn in multiple different ways and therefore appropriate recommended meth- ods are formal training, workshops, eLearning, online documentation, assessments, interactive tests, and skills/knowledge transfer. Software Education has a comprehensive portfolio of delivery methods address- ing the enablement needs of our customers.